A customer wants to change or cancel a booking - how do I do this?

Please feel free to arrange any cancellations or changes to bookings directly with the customer.

We do not automatically restore or deduct allocation for a cancelled/amended booking. You can amend your bookable allocation if necessary on the 'Allocation' tab - increase the allocation for the period that was cancelled and reduce it for the new period.

Please note that Pitchup.com's deposit is generally non-refundable. Check the circumstances under which you need to refund the Pitchup.com deposit here.

Please use the flagging system in the ‘Bookings’ tab of the manager portal if a customer cancels or amends a booking with you (even if you are using Payup and have clicked the ‘Cancel’ button on the row corresponding with their booking). This is the quickest and easiest way to keep Pitchup.com up to date with your bookings.

If you are signed up to Payup, the payment date settings you have set in the portal will affect how you deal with a cancellation. Click here for more information about cancellations using Payup.