Billing Aquadrome

We are unable to accept group bookings (3 or more) from single-sex groups or groups under 21 years of age.

If you choose to take out our cancellation cover, payment of this fee will also be required in full when Pure Leisure Group contact you for the balance payment. A confirmation of your booking be sent to you on receipt of your full payment.

Please keep your final confirmation paperwork safe as you must present this upon arrival at your holiday park. If the balance is not received by the due date then your booking will be treated as a cancellation.

After you have paid your deposit you may wish to change some elements of the booking, eg type of accommodation. We will try to meet your request wherever possible; however, a charge of £10 per alteration to the booking will be payable. Any changes must be requested at least 30 days before your arrival date, by the person who made the original booking and be confirmed by us in writing. Reservations or pitches are non-transferable.

In some circumstances accommodation or a facility may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor out of our control. We reserve the right to make such alterations without prior notice and cannot pay compensation for any inconvenience caused.

We cannot commit to or guarantee any holiday home or pitch assignment requests, therefore pitch/plot numbers are not confirmed at the time of booking. Any special requests will be noted and every effort will be made to accommodate your request, but please note requests cannot be guaranteed.

Accommodation can only be occupied by the number of persons advised at the point of booking. If accommodation is found to be occupied by more people than we have been advised of, additional occupants may be removed from the park or offered alternative accommodation subject to availability and rates at the time.

Should you have to cancel your booking please telephone us immediately and on the same day send written confirmation by email to the email address in your confirmation. Your cancellation will be effective from the date we receive confirmation of the cancellation from you. Please be aware you are liable for the full payment of the booking if you have not taken out our cancellation cover at the time of booking and no refund will be given on any monies paid. We regret that we will be unable to alter the dates of the booking. In the event of curtailment refunds cannot be given for any unused nights.

The cancellation cover scheme will absolve you from any outstanding liability and ensure the return of all monies paid (excluding the cancellation protection fee and deposit payment), if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking. In the event of a cancellation please telephone the camp site immediately and on the same day advise the camp site in writing. Satisfactory written evidence of the claim will be required e.g. written proof in the form of a doctor’s certificate or employer’s or court notification. Moving holiday dates or refunds will not be considered unless cancellation protection has been paid. The company reserves the right to charge up to £10 for each amendment for your booking.

Leisure and swimming pool facilities are charged separately; please see charges below. All holidaymakers’ names are registered at the leisure club on the park, and passes are available to purchase when you pay your balance or on arrival.

Charges for leisure passes: adult full week pass £17, adult part week pass £9, child full week pass £13, child part week pass £7, family full week pass £60 and family part week pass £30. A family is 2 adults and 2 children and a part week is a 3-day stay.

Fishing charges are under 12 years old - free; £5 (per day) for one rod, extra £1 for a second rod and £25 (per week). You need a licence and please bring your own fishing equipment.

Well-behaved dogs are accepted. Assistance dogs for disabled guests are exempt from this charge. Dogs must not be left unattended at any time. We reserve the right to decline certain breeds of dogs (ie, those named in the Dangerous Dogs Act). Certain breeds and crossbreeds of those listed such as American pitbull, Japanese Akita, wolfhound hybrid, Japanese Tosa, Neapolitan mastiff, rottweiler, Dogo Argentino and Filo Brasiliero are also not permitted. Where dogs are permitted, they must always wear a collar and identity tag and be kept on leads under the control of a responsible adult at all times. Dogs are not allowed entry to the park facilities, restaurants and swimming pool areas. We reserve the right to request the owner of any dog to remove it from the park if we consider it a nuisance or to be interfering with the general comfort of guests. Any person exercising dogs are required to clean up after their pet at all times. Failure to do so may result in your booking at any park being terminated and in such cases no refund will be given.

Please be advised any gym and spa facilities are strictly reserved for guests aged 16 years and over. In the absence of lifeguards, all Pure Leisure Group pool facilities require a responsible, able-bodied adult to accompany all children from the age of 12 to 16 at the poolside. Children under 12 years old must be accompanied by a responsible adult in the pool.

If property is left after departure, whilst we will try to do everything within our power to return the item, we cannot be held responsible for any loss or damage.

For the comfort of all our guests ball games are not permitted in the areas between and around accommodation.

Camping pods have a strict no smoking rule which must be adhered to at all times.

Pure Leisure Group and its related parks are only permitted to sell alcohol to people aged 18 or over and some parks operate a ‘Think 25’ policy. If any member of our staff is in doubt, ID showing proof of age will be asked for. The following forms of ID are sufficient: full passport or a new style driving license with a photograph on the document. Some parks also operate alcohol free zones where the consumption of alcohol in public places is strictly prohibited.

All litter must be disposed of in waste bins provided on our parks.

In order to protect the privacy of our guests, photography within and around the swimming pools within the parks and other areas where activities are held is prohibited.

Parking is available alongside camping pods and pitches. Please ensure that you park your vehicle in the space designated for your pitch. Cars and other vehicles are accepted on company property at the owner’s risk.

All vehicles on our parks must display a valid road tax disc, have a current MOT certificate and hold current, valid insurance. Only sign-written commercial vehicles and vans are permitted on our parks. Strict speed limits are in place on all parks which must be adhered to for the safety of others at all times. Directional road signs must also be followed on all parks. Any other motorised bikes or vehicles without licences, certificates or insurance as aforementioned are strictly prohibited.
Please be aware that all roads within our parks are subject to normal highway regulations. Anyone speeding, drink driving, driving dangerously or participating in performance stunts will be removed from the park without refund and may also be prosecuted if breaking the law.

Ground fires, open fires and Chinese lanterns are strictly prohibited on all parks. Please exercise caution when disposing of used barbecues and allow complete cooling prior to disposal in waste bins.

In some circumstances accommodation, activities or facilities may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice and are unable to pay compensation or refunds for any inconvenience caused. We provide a range of indoor and outdoor facilities for children. Please note that children remain the responsibility of their parents/guardians at all times. Some of our facilities may have weight, height and/or age restrictions and swimming sessions may be scheduled in the pools at certain times.

For the convenience and enjoyment of our guests, we reserve the right to terminate a booking without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort, safety or health of other guests. Should your holiday be cut short due to any of your party being asked to leave the park, no refunds will be given.

For the protection of guests and employees, guests of the parks must inform a manager of any illnesses during their stay that may affect other people. Anyone that is found to have such a condition may be confined, or requested to leave the park. We do strongly recommend that all guests take out personal insurance, as in circumstances such as this refunds are not available.

If you feel that you have any comments or complaints whilst on holiday, you should notify the park’s reception as soon as possible during your stay so that we can try to resolve any problems. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the general manager at the park within 28 days of the departure date of your booking. If you do not tell us about your complaint at the time of your stay, our ability to investigate could be seriously hampered and we will not deal with it unless there is a valid reason why you did not tell us. We regret that we cannot accept liability for any claim not notified to us in accordance with this clause.

We only accept responsibility for the proper performance of our obligations under this contract. We will perform such obligations with reasonable skill and care. Our liability to you (within our responsibilities) is limited to twice the price of your reservation costs (without extra’s).We are not responsible for any failure or loss that is:
• Attributable to you or a member of your party;
• Attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable;
• Attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment.
• Due to Force Majeure*
• Due to information, however obtained, from outside sources such as independent third party websites
• Any consequential loss not directly connected to the contract with us.
• Personal injury, illness or death.