How can a customer change their payment method before the balance due date?

There is no way to change the card details for a pending Payup payment, change the Payup balance payment to a different date or amend the balance payment to take into account modifications or partial payments. If a customer contacts you to carry out any of these requests, you will need to void/cancel the Payup payment manually using the steps stated in our FAQ on cancellation.

The customer will then need to pay the balance/remaining amount to you manually. If you do not have card processing facilities on site, you will need to arrange another payment method with the customer, for example bank transfer, cheque or payment on arrival. Please note that you can specify payment methods accepted in the ‘Payments’ section of the ‘Site info’ tab of the manager portal.