I have a complaint - who should I contact?

As a booking agent, Pitchup.com hopes that the photos and reviews provided for each listing help to give prospective guests an insight into the site they are booking. However, we do not quality assure or cherry pick our partners and as such, complaints about your experience on site or about the standard of the facilities must be directed to the campsite/holiday park directly by using the contact details provided in your booking confirmation email.

If the facilities advertised on the Pitchup.com listing were not available or if you were charged more for any service or facility than was stated on our website, please let us know and we will contact the site to investigate the issue. 

If you noticed incorrect details provided for a listing on Pitchup.com, please use the "Report a problem" button on the campsite/park listing page. Please note, we won't be able to contact you regarding these flags.