Why is there a payment failure in my Stripe account for a booking I haven't received?

Where payment would be due immediately, the holiday cost is billed in full by your account, with the Pitchup.com commission deducted as an "Application Fee". Therefore, if a customer's card were declined at the time of booking the failure will show in your account, but the booking would not have been placed and will not appear in the 'Bookings' tab of your manager portal.